As a registered mental health nurse of over 20 years, Steve has held a wide variety of clinical, leadership and managerial positions within NHS trusts, as well as fulfilling the role of a specialist advisor for the Care Quality Commission. During this time, Steve has worked on developing clinical policy, service improvement initiatives, and staff development. He has also developed and delivered clinical risk training within mental health services.

Steve is a trained and experienced state level healthcare safety investigator, having worked as maternity investigator for the Healthcare Safety Investigation Branch. He has also worked with Mental Health Trusts completing investigations in response to patient safety incidents and coached others through the investigation process and the production of high-quality safety reports.

Steve is currently working towards technical membership of the Chartered Institute of Ergonomics and Human Factors.

Abigail is a qualified and experienced state level healthcare safety investigator. Abigail has a diverse professional career of over twenty years in both Nursing and Midwifery, with current regular practice in both disciplines. Abigail worled as a Meternity Investigator for the Healthcare Safety Investigation Branch (HSIB), for several years, where she developed advanced skills in interviewing, report writing, liasing, negotiating, and supporting families and staff, following bereavement and serious incidents

Abigail is the clinical investigation lead for the Baby Lifeline Healthcare Incident Investigation course run through Cranfield University. She designed the investigation case simulation for this course and provides lecturing support.



Abigail has worked in hospital, community, and research settings, within women’s, surgical, medical, emergency, mental health, bereavement, and pallative care. She has also held senior clinical nursing and midwifery eadership roles in addtion to working overseas for four years as a Registered Midwife.

Abigail has completed accreddited Expert Witness training with Cardiff Univesity Bond Solon and is now working within this field, Abigail also works as an External Clinical Advisor for the Parliamentary and Health Service Ombudsman. As well as conductin independent patient safety incident investigations & training in Trusts. Abigail has taught and mentored midwifery/nursing/medical colleagues/students, written guidance, and policy both in the UK and in Canada. As well as operating her own consultancy, Abigail is an Associate of Systemic Factors Limited.